What can public reactions during the pandemic teach us about empathy, inequality, and active listening in a crisis?

Social media feeds oscillating between grief, politics, and mindless memes. Retailers desperately promoting luxury loungewear amidst soaring unemployment rates. Celebrities arranging tone-deaf musical mash-ups, inviting widespread criticism on massive social platforms.

Thinking before you speak matters. Empathy matters. Being human matters. What does active listening and communications strategy look like in an unprecedented, global crisis?

CEO Marcus Wainwright, of rag & bone, offered a raw and resonating perspective on decision-making in a pandemic through his early-April message to shareholders:

“I do hope that by the end of this twilight zone moment we will all be better for it… Hopefully, we can all take this opportunity to evolve and come out of this wiser and more human then we went into it.”

So, what does it mean to be more human? To evolve? It’s happening—and not happening—everywhere. What tools do you need to connect in a way that matters, perhaps now more than ever?

Presenters:

• Christy Francis, Founding Member, Fresh Batch Insights, LLC
• Therese Hickok Fuerst, President, Fuerst Consulting Corporation

Registration:

https://us02web.zoom.us/meeting/register/tZUocu6sqTwiGtWoW-t-O2I8gaQZPckG_WMH